FAQ
The brand
Who are we ?
Convertible Center is the result of the meeting between two men, Erik IMAN and David EDERY, who after individual and successful experiences in furniture distribution joined forces to create CONVERTIBLE CENTER in 2011.
This is to meet a growing consumer need for space-saving furniture, inexpensive sofa beds and Rapido convertible sofas.
Their idea is to offer cheap sofa beds, at direct factory prices with significant discounts of up to 70% compared to similar or identical products offered by other brands, all thanks to reduced margins and the elimination of intermediaries by making direct factory deliveries.
Close collaborations with French and European manufacturers consolidate a guarantee of reliability for all our customers who benefit from real know-how to choose the best convertible sofa at direct factory prices.
Où nos produits sont-ils fabriqués ?
Our sofas are manufactured directly in our factories in France and Europe , where each model is carefully designed according to rigorous specifications, which combine artisanal know-how and the latest innovations.
By controlling the entire production chain, we offer you products of impeccable quality, all at the best prices, without intermediaries.
Comment pouvons-nous proposer des prix aussi bas ?
Nous vendons plus de 10 000 canapés par an ce qui nous permet d’acheter des matières premières en grande quantité et d’obtenir des tarifs plus intéressants chez nos fournisseurs.
De ce fait nos prix de revient sont moins élevés ce qui nous permet, grâce également à des marges réduites, de vous proposer des canapé convertible de qualité aux meilleurs prix du marché.
De plus la vente directe, sans intermédiaires, nous permet de réduire les coûts inutiles.
Notre objectif est de vous proposer le meilleur prix avec un excellent rapport qualité/prix pour vous faire bénéficier jusqu'à -70% de réduction par rapport aux prix des concurrents !
Où peut on essayer les produits ?
You can discover and try our products in one of our 8 stores located in Paris , the Paris region , Nice, Nantes or Lyon.
We hope to soon be closer to you with the opening of new points of sale in the provinces.
Puis-je avoir des renseignements complémentaires ?
Of course , we are available to answer your questions about our products and help you choose the right product for your needs. Our customer service team is available Monday to Friday from 9:30 am to 6 pm at +33 1 39 78 44 74. Or contact us here .
Our stores are also available to answer your questions Monday to Saturday from 10:30 am to 7 pm . Your satisfaction is our priority.
Votre matelas et votre sommier
Quel matelas choisir pour votre convertible ?
For occasional use , such as hosting guests:
- The mattress with a density of 20 kg/m³ is included in the price of the convertible. It offers good comfort and a soft bed . (Guaranteed for 2 years)
For daily use , with good support without too much firmness:
- Choose a mattress with a density of 35 kg/m³ . This popular model ensures a soft and fluffy sleep . (5-year guarantee)
For daily use and in case of back problems or heavy build:
- Adopt our best-selling mattress with a density of 40 kg/m³ to alleviate back pain. Its reinforced support guarantees a long life and optimal support with a firm sleeping surface . (5-year warranty)
For daily/intensive use or if a very firm bed is required:
- Choose a mattress with a density of 55 kg/m³ . Durable and efficient, it distributes body weight well, reducing pressure points and ensuring restful sleep. (5-year warranty)
Qu'est ce qu'un matelas Haute Résilience (HR) ?
(HR) : High Resilience Polyurethane foam
The resilience of a mattress is its ability to return to its original shape after being subjected to pressure (having been folded for a long time).
The higher the density, the more your mattress will be able to preserve its original shape over time . By choosing a High Resilience mattress, you are guaranteed to have a durable and very comfortable mattress to use.
Sommier métallique ou sommier à lattes ?
Pour une utilisation occasionnelle :
- Le sommier électro soudé à grille métallique vous procurera un confort souple et moelleux. Vous bénéficiez dès lors d'une qualité de couchage parfaite et constante sur la durée, sans risque de creusement.
Pour une une utilisation quotidienne :
- Le sommier à double lattes larges assure un maintien plus ferme, très solide et une excellente longévité. Renforcés, elles vous assureront un couchage comme dans un vrai lit.
Puis-je laisser ma couette ou mes draps dans le convertible ?
Generally speaking, sofa beds are not designed to allow you to leave your duvet on them .
Indeed, due to its thickness , it could damage the mechanism of your magnificent convertible sofa in the long term. However, you can of course leave any other thin fabric there, such as your mattress protector, your fitted sheet, your daily sheets, or your small blanket .
La commande
Comment connaître la disponibilité de nos articles ?
We have a stock of more than 1000 products that can be delivered within 48 hours for Paris and the Paris region , or within 10 days for other regions as well as Corsica, Belgium and Luxembourg. These items are visible in the In stock category.
Other products are available within 8-10 weeks as we will manufacture it for you! Stock may vary depending on the color chosen. Click on the desired color to discover, under the image, the associated delivery times .
You also have the possibility to filter your search from the collection page using the "In stock" sorting tool.
Puis-je avoir un échantillon de tissus avant de commander ?
We would be delighted to send you up to 4 fabric samples for the model of your choice! Simply tell us the names of the models and the colors you are interested in, as well as your full contact details ( name , surname and postal address ) so that we can send them to you.
You can submit your request here
Can I choose my delivery date and slot when ordering?
Lors de votre commande nous vous donnons la possibilité de choisir dans le calendrier la date de livraison souhaitée.
Sur Paris, région parisienne et Suisse, vous recevrez un sms la veille du jour choisi, dans lequel vous sera indiqué votre créneau horaire de 3/4h.
Pour toutes les autres régions, Belgique et Luxembourg, vous recevrez un email pour vous informer de l'expédition de votre commande. Quelques jours après, notre transporteur vous contactera par sms pour que vous puissiez valider une date définitive de livraison. Vous recevrez ensuite un sms la veille du jour choisi, dans lequel vous sera indiqué votre créneau horaire de 2/3h.
Puis-je ajouter des renseignements complémentaires ?
Bien sûr, nous nous tenons à votre disposition pour vous renseigner sur nos produits et pour vous aider à choisir le produit adapté à vos besoins. Notre service client est joignable du lundi au vendredi de 9h30 à 18h au 01.39.78.44.74
Nos magasins sont aussi disponibles pour vous renseigner du lundi au samedi de 10h30 à 19h. Votre satisfaction est notre priorité.
Puis-je suivre l'état de ma commande en fabrication ?
All our sofas are handmade , guaranteeing exceptional quality , which requires time on the part of our team .
Designing a sofa is broken down into six key stages , each lasting between 1 and 2 weeks :
- Manufacturing the structure, adding the springs and foam, covering the cover, final assembly, quality control and finally packaging.
If you would like to track your order , it will be available from six weeks after your purchase by contacting us. here or by calling 01.34.18.38.24 .
Puis-je payer en plusieurs fois ?
Vous pouvez payer en plusieurs fois sans frais 2, 3 ou 4 fois sans frais avec Alma. Le paiement se fait directement par carte bancaire. Des vérifications d'identité ou de compte bancaire peuvent être demandé.
Vous pouvez aussi payer à crédit de 12 à 36 mois avec Younited Pay. Une fois que vous avez terminé votre commande sur le site, il vous faudra sélectionné Younited Pay comme moyen de paiement, vous serez alors redirigé sur le parcours de souscription de crédit.
Voici les étapes principales de ce parcours 100% digital :
– confirmation des informations d’identité
– fournir une pièce d’identité
– connecter un compte bancaire
– signature électronique du contrat
Les livraisons
Comment se déroule la livraison ?
Our delivery drivers can deliver to you from Monday to Saturday (excluding public holidays and Switzerland). For more information on the delivery process, please see our Deliveries and Returns page.
Delivery without installation: Your order will be delivered to the curb. You will then be responsible for collecting your packages. We recommend that you carefully check the number of packages delivered and the condition of the packaging before signing the delivery note. No products will be carried upstairs or unpacked inside your home.
Delivery with installation: Two delivery drivers will install your order at your home. They deliver the sofa beds in three packages (sofa, armrests, and rolled mattress) and remove the packaging. For mainland islands (excluding Corsica and Switzerland), delivery is made to the ferry terminal. Above the 5th floor without an elevator, a surcharge of €30 per floor is payable to the delivery company (check or cash).
Delivery for difficult access: Two delivery drivers will unpack and disassemble the sofa to get it through narrow passages. They will then fully reassemble the sofa in the room of your choice. For deliveries above the 5th floor without an elevator, a surcharge of €30 per floor is payable to the delivery company (check or cash). This service is non-refundable, even if disassembly was not required.
Delivery with installation and removal: Two delivery drivers will remove your old sofa and then install your new order in the room of your choice, also removing the packaging. Important: the request for removal of your old sofa must be made at the time of ordering (charged at €60).
→ Discover all the steps of your delivery here
Quels sont les tarifs de nos livraisons ?
Delivery without installation (to the foot of the truck):
Province Belgium Luxembourg:
Convertible sofa: €49
Convertible corner sofa: €49
Convertible armchair: Included
Mattress: Included
Pouf: Included
Resumption: No resumption
Corsica:
Convertible sofa: €169
Convertible corner sofa: €169
Convertible armchair: €170
Mattress: €79
Pouf: €79
Resumption: No resumption
Swiss :
Convertible sofa: €399
Resumption: No resumption
Delivery with installation:
Paris and the Paris region:
Sofa bed: Included
Convertible corner sofa: Included
Convertible armchair: Included
Mattress: Included
Pouf: Included
Trade-in: €60
From the 5th floor without elevator: €30 per floor (to be paid to the delivery company by check or cash).
Province Belgium Luxembourg:
Convertible sofa: €79
Convertible corner sofa: €79
Convertible armchair: €79
Mattress: €79
Pouf: €79
Trade-in: €60
From the 5th floor without elevator: €30 per floor (to be paid to the delivery company by check or cash).
Delivery to difficult access:
Province of Belgium and Luxembourg (excluding Corsica):
Convertible sofa: €129
Convertible corner sofa: €149
This service is non-refundable even if it was ultimately not necessary to perform it at the time of delivery.
Que se passe t-il si je suis absent lors de ma livraison ?
The carrier will contact you shortly to arrange a new delivery date .
However, we would like to inform you that an additional fee of €120 will be applied for this reorganization.
These fees cover the costs associated with logistics management and reallocation of resources needed to ensure the new delivery.
Vous voulez décaler votre livraison ? / Des travaux pas terminés ?
Il est impératif de nous informer de tout changement au moins 10 jours avant la date de livraison initialement prévue.
Ce délai est nécessaire pour nous permettre de réorganiser efficacement notre planning logistique et de garantir que votre nouvelle livraison se déroule dans les meilleures conditions.
Toute demande effectuée après ce délai risque de ne pas pouvoir être prise en compte sans frais supplémentaires.
Votre canapé convertible passera-t-il par vos portes ?
The convertible sofas arrive in 3 packages : the sofa , its armrests and the vacuum-packed rolled mattress in a cardboard box, to facilitate its passage and installation.
For corner sofa beds , delivery is in 4 packages, including the chaise longue, to ensure easier handling even in the narrowest stairwells.
Package dimensions:
- For a 120cm bed with packaging: L 150 x H 90 x D 97
- For a 140cm bed with packaging: L 170 x H 90 x D 97
- For a 160cm bed with packaging: L 190 x H 90 x D 97
Once unpacked, remove 5cm from each package.
In case of narrow passage , the sofa will need to be unpacked and placed in a vertical position so that the seat and then the backrest can pass through first .
All our sofas are designed to be disassembled , but only our delivery drivers in the Île-de-France region can perform the disassembly. For deliveries outside the Île-de-France region, we can still disassemble the sofa, provided you select the "Delivery with difficult access" option during checkout on our website. Please note that if the delivery requires access via stairs, the staircase must be at least 90 cm wide.
Puis-je démonter mon canapé ?
Quite !
Are you moving? Your convertible won't fit?
No problem, find attached the video of disassembly and assembly of your convertible here or in PDF by contacting us here.
Returns and after-sales service
Puis-je effectuer un retour?
We understand that buying a sofa bed or furniture online can be difficult, doubt is part of life!
This is why you benefit from a 14-day money-back trial from the date of receipt (excluding Switzerland).
If the product is not suitable for you or you change your mind, contact us here to arrange a return.
The product must be returned without any signs of wear . The refund will be made after recovery and inspection , excluding return costs which remain your responsibility. This period may be extended if the return takes longer.
(Article L221-24)
Quels sont les tarifs de retour?
Paris and Paris region:
Unopened mattress: €69
Convertible armchair sleeping 70, 80 and cabriolet: €99
Convertible sofa bed 120, 140, 160 cm: €129
Convertible corner sofa bed 120, 140, 160 cm: €169
Province Belgium Luxembourg:
Unopened mattress: €99
Convertible armchair sleeping 70, 80 and cabriolet: €129
Convertible sofa bed 120, 140, 160 cm: €149
Convertible corner sofa bed 120, 140, 160 cm: €199
Swiss :
Return at the customer's expense.
Quelles sont les précautions d'emploi de nos canapés ?
To ensure the proper use of our convertible sofas, please find our usage precautions right here.
The structure
The sturdiness of our sofas is guaranteed by a wooden frame designed to withstand the various stresses it will encounter throughout its lifespan. The materials used are carefully selected both at the time of purchase and during the production process.
The structure of your sofa will always remain intact and perfect over time, provided you follow these precautions:
- Don't jump on the sofa and don't throw yourself violently onto it.
- Do not sit on the armrests and/or backrests.
- Do not crawl on the sofa on rough surfaces (carpets, rugs, etc.) and when moving it, even on smooth surfaces, lift it and do not push it.
- Do not pull the sofa by the armrests to avoid possible sagging of the seams.
The padding
Our upholstery requires no special care other than the normal maintenance of a sofa. Once home, it will need to be gently reshaped to restore its original appearance, which may have been lost during transport. It is advisable to repeat this process daily or after each use. Indeed, the sofa undergoes a long period of transport before arriving at your home, which can temporarily alter its initial aesthetic quality.
Tips for restoring your sofa to a great condition:
- Tap the back cushions with both hands, stroking the cushion from the inside out.
- Tap the backrest cushion with one hand while holding it from behind with the other.
- Pull the end of the cushion with one hand and pat it with the other.
- After the backrest, move on to the two armrests, tapping them evenly from the inside out.
- After use, stretch the padding.
Warnings:
- Polyurethane foam padding tends to soften during the first three months, then stabilizes permanently. This process is perfectly normal; in fact, when someone sits down for the first few times, they exert pressure on the seat which causes the micro-cells that make up the polyurethane to rupture. This rupture, which is entirely physiological for this material, results in a slight softening.
- For the same reason, it is perfectly normal that when you first buy a sofa, the flexibility of a seat/backrest, chaise lounge, or ottoman filled with polyurethane foam will differ from that of other seating placed next to it, depending on its specific use. This characteristic will disappear after the first three months of proper use.
- These creases should be considered perfectly normal and are a result of the settling that the leather also undergoes during the first 3 months of normal use.
The coating
Warnings:
- Place the sofa at least 50cm away from heat sources such as stoves or radiators.
- To preserve the color of the upholstery, avoid exposing the sofa to direct sunlight or powerful lamps.
- In case of dust, brush gently using a soft-bristled brush or a medium-power vacuum cleaner, using the most appropriate accessory provided and taking care not to rub the coating.
- If you buy a new sofa with the same upholstery in terms of item and/or color as the one you already own, you may notice slight differences in tone between the two.
- For re-matching upholstery parts, find a color reference sample between the seat and the side of the sofa.
Sofa bed
Proceed as follows to open the mechanism:
- Position in front of the sofa, in the center. The mechanism can only be opened and used if the seat and back cushions are attached to the frame.
- Open the sofa bed by pulling the backrest towards you. Do not sit or lean on the seat during this operation.
- Do not open the mechanism while holding the seat.
- Grasp the tube in the center and pull the folder towards you.
- If the mechanism does not open easily, do not force it, but look for the cause that prevents the movement; for example, check the position of the front band.
- During opening, guide the mechanism's movement by continuing to grip the tube. As it opens, guide the mechanism until the feet touch the ground.
- During opening, do not push the backrest down, do not lean on it or sit on it, and avoid any action that forces the mechanism open.
- Do not jump on the sofa bed, as this could impair the mechanism's operation and durability (maximum static load 240 kg). Do not allow children to play with or tamper with the mechanism. Avoid sitting or standing on the end, head, or foot of the net.
To close the mechanism, proceed as follows:
- When closing, grasp the bottom of the mechanism in the middle and lift it upwards. Ensure the mattress is not bagged. If it is, remove the bag from the mattress before closing the mechanism.
- Do not close the sofa until you have ensured that the mattress is correctly inserted into the mechanism and into its seat.
- Ensure that there are no objects under the mechanism during the closing phase.
- Operate the mechanism until it is completely closed.
The interview
- Remove dust and dirt from the mechanical part of the movement every 3 months.
- Lubricate the joints and linkages of the mechanical part of the movement with a spray lubricant every 6 months.
- Check the condition and integrity of the elastic straps every 3 years.
- Some of our mechanical models are equipped with a QR Code sticker to indicate correct use.
The packaging
All finished products are always assembled for a final check before being packaged.
The packaging and loading are carried out with the utmost care, reinforcing sensitive parts such as the feet.
Qui contacter en cas de problème ?
Is your sofa damaged? Are you missing a part? Did you receive the wrong item?
Contact us here or at sav@convertiblecenter.fr .
You must provide us with your purchase order or proof of purchase , your first and last name , photos of the damaged parts or the problem encountered. Also describe to us what happened.
Our response time is approximately one week . Beyond this time, please do not hesitate to contact us by telephone at 01 34 18 38 21 .
