FAQ
The brand
Who are we ?
Convertible Center is the result of the meeting between two men, Erik IMAN and David EDERY, who after individual and successful experiences in furniture distribution joined forces to create CONVERTIBLE CENTER in 2011.
This is to meet a growing consumer need for space-saving furniture, inexpensive sofa beds and Rapido convertible sofas.
Their idea is to offer cheap sofa beds, at direct factory prices with significant discounts of up to 70% compared to similar or identical products offered by other brands, all thanks to reduced margins and the elimination of intermediaries by making direct factory deliveries.
Close collaborations with French and European manufacturers consolidate a guarantee of reliability for all our customers who benefit from real know-how to choose the best convertible sofa at direct factory prices.
Where are our products manufactured?
Our sofas are manufactured directly in our factories in France and Europe , where each model is carefully designed according to rigorous specifications, which combine artisanal know-how and the latest innovations.
By controlling the entire production chain, we offer you products of impeccable quality, all at the best prices, without intermediaries.
How can we offer such low prices?
We sell more than 10,000 sofas per year, which allows us to purchase raw materials in large quantities and obtain more attractive prices from our suppliers.
As a result, our cost prices are lower, which allows us, thanks also to reduced margins, to offer you quality convertible sofas at the best prices on the market.
In addition, direct sales, without intermediaries, allow us to reduce unnecessary costs.
Our goal is to offer you the best price with an excellent quality/price ratio to give you up to -70% off compared to competitors' prices!
Where can we try the products?
You can discover and try our products in one of our 8 stores located in Paris , the Paris region , Nice, Nantes or Lyon.
We hope to soon be closer to you with the opening of new points of sale in the provinces.
Can I have some additional information?
Of course , we are at your disposal to inform you about our products and to help you choose the product adapted to your needs. Our customer service is available from Monday to Friday from 9:30 a.m. to 6 p.m. at 01.39.78.44.74. Or contact us here .
Our stores are also available to provide you with information from Monday to Saturday from 10:30 a.m. to 7 p.m. Your satisfaction is our priority.
Your mattress and box spring
Which mattress should you choose for your convertible?
For occasional use , such as hosting guests:
- The mattress with a density of 20 kg/m³ is included in the price of the convertible. It offers good comfort and a soft bed . (Guaranteed for 2 years)
For daily use , with good support without too much firmness:
- Choose a mattress with a density of 35 kg/m³ . This popular model ensures a soft and fluffy sleep . (5-year guarantee)
For daily use and in case of back problems or heavy build:
- Adopt our best-selling mattress with a density of 40 kg/m³ to alleviate back pain. Its reinforced support guarantees a long life and optimal support with a firm sleeping surface . (5-year warranty)
For daily/intensive use or if a very firm bed is required:
- Choose a mattress with a density of 55 kg/m³ . Durable and efficient, it distributes body weight well, reducing pressure points and ensuring restful sleep. (5-year warranty)
What is a High Resilience (HR) mattress?
(HR) : High Resilience Polyurethane foam
The resilience of a mattress is its ability to return to its original shape after being subjected to pressure (having been folded for a long time).
The higher the density, the more your mattress will be able to preserve its original shape over time . By choosing a High Resilience mattress, you are guaranteed to have a durable and very comfortable mattress to use.
Metal base or slatted base?
For occasional use :
- The electro-welded metal grid base will provide you with soft and supple comfort . You will therefore benefit from perfect and constant sleeping quality over time, without the risk of sinking.
For daily use :
- The double wide slatted base ensures firmer support , very solid and excellent longevity. Reinforced , they will ensure you sleep like in a real bed.
Can I leave my duvet or sheets in the convertible?
Generally speaking, sofa beds are not designed to allow you to leave your duvet on them .
Indeed, due to its thickness , it could damage the mechanism of your magnificent convertible sofa in the long term. However, you can of course leave any other thin fabric there, such as your mattress protector, your fitted sheet, your daily sheets, or your small blanket .
The order
How can I find out about the availability of our items?
We have a stock of more than 1000 products that can be delivered within 48 hours for Paris and the Paris region , or within 10 days for other regions as well as Corsica, Belgium and Luxembourg. These items are visible in the In stock category.
Other products are available within 8-10 weeks as we will manufacture it for you! Stock may vary depending on the color chosen. Click on the desired color to discover, under the image, the associated delivery times .
You also have the possibility to filter your search from the collection page using the "In stock" sorting tool.
Can I have a fabric sample before ordering?
We would be delighted to send you by post up to 4 fabric samples for the model of your choice! Simply indicate the names of the models and the colours that interest you, as well as your full contact details ( name , first name and postal address ) so that we can send them to you.
You can send your request here
Can I choose my delivery date and slot when ordering?
When you order, we give you the option of choosing the desired delivery date from the calendar.
In Paris and the Paris region, you will receive a text message the day before the chosen day, in which you will be informed of your 2/3 hour time slot.
For all other regions, Belgium and Luxembourg, you will receive an email to inform you of the shipment of your order. A few days later, our carrier will contact you by SMS so that you can confirm a final delivery date. You will then receive an SMS the day before the chosen day, in which you will be indicated your 2/3 hour time slot.
Can I add additional information?
Of course , we are at your disposal to inform you about our products and to help you choose the product adapted to your needs. Our customer service is available from Monday to Friday from 9:30 a.m. to 6 p.m. at 01.39.78.44.74
Our stores are also available to provide you with information from Monday to Saturday from 10:30 a.m. to 7 p.m. Your satisfaction is our priority.
Can I track the status of my order in production?
All our sofas are handmade , guaranteeing exceptional quality , which requires time on the part of our team .
Designing a sofa is broken down into six key stages , each lasting between 1 and 2 weeks :
- Manufacturing the structure, adding the springs and foam, covering the cover, final assembly, quality control and finally packaging.
If you would like to track your order , it will be available from six weeks after your purchase by contacting us. here or by calling 01.34.18.38.24 .
Can I pay in installments?
You can pay in several installments without fees 2, 3 or 4 times without fees with Alma. Payment is made directly by credit card. Identity or bank account verifications may be requested.
You can also pay on credit from 12 to 36 months with Younited Pay. Once you have completed your order on the site, you will need to select Younited Pay as your payment method, you will then be redirected to the credit subscription process.
Here are the main steps of this 100% digital journey:
– confirmation of identity information
– provide proof of identity
– connect a bank account
– electronic signature of the contract
Deliveries
How does delivery work?
Our delivery drivers can deliver from Monday to Saturday (excluding public holidays). For more information on the delivery process, see our Deliveries and Returns page.
Delivery without installation: Your order will be delivered to the truck. You will then be responsible for collecting your packages. We recommend carefully checking the number of packages delivered and the condition of the packaging before signing the delivery slip. No products will be taken upstairs or unpacked inside your home.
Delivery without installation at the door: Your order will be delivered to your door and upstairs. You will then be responsible for collecting your packages. We recommend that you carefully check the number of packages delivered and the condition of the packaging before signing the delivery slip. No products will be unpacked inside your home.
Delivery with installation: Two delivery drivers will install your order at your home. They will deliver the sofa beds in three packages (rolled sofa, armrests, and mattress) and will remove the packaging. For mainland French islands (excluding Corsica), delivery is made to the ferry terminal. Above the 5th floor without an elevator, a €30 surcharge per floor must be paid to the delivery company (check or cash).
Delivery with installation and collection: Two delivery drivers will clear away your old sofa, then install your new order in the room of your choice, also removing the packaging. Important: The collection request for your old sofa must be made at the time of ordering (charged at €60).
Find out all about your delivery process
What are our delivery rates?
Our delivery rates:
What happens if I am not there when my delivery is made?
The carrier will contact you shortly to arrange a new delivery date .
However, we would like to inform you that an additional fee of €120 will be applied for this reorganization.
These fees cover the costs associated with logistics management and reallocation of resources needed to ensure the new delivery.
Do you want to postpone your delivery? / Work not completed?
It is imperative to inform us of any changes at least 10 days before the initially planned delivery date.
This delay is necessary to allow us to efficiently reorganize our logistics schedule and to guarantee that your new delivery takes place in the best conditions.
Any request made after this deadline may not be able to be taken into account without additional costs .
Will your sofa bed fit through your doors?
The convertible sofas arrive in 3 packages : the sofa , its armrests and the mattress vacuum-rolled in a cardboard box, to facilitate its passage and installation.
Package dimensions:
- For a 120 bed with packaging: L 150 x H 90 x D 97
- For a 140 bed with packaging: L 170 x H 90 x D 97
- For a 160 bed with packaging: L 190 x H 90 x D 97
Once unpacked, remove 5cm from each package.
In case of narrow passage , the sofa will have to be unpacked and placed in a vertical position so as to first pass the seat and then the backrest . All our sofas can be dismantled but our service providers in the provinces are not authorized to do this.
Can I disassemble my sofa?
Quite !
Are you moving? Your convertible won't fit?
No problem, find attached the video of disassembly and assembly of your convertible here or in PDF by contacting us here.
Returns and after-sales service
Can I make a return?
We understand that buying a sofa bed or furniture online can be difficult, doubt is part of life!
This is why you benefit from a 14-day money-back trial from the date of receipt.
If the product does not suit you or you change your mind, contact us here to arrange its return.
The product must be returned without signs of wear . The refund will be made after recovery and verification , excluding return costs which remain your responsibility. This period may be extended if the return takes longer.
(Article L221-24)
What are the return rates?
Return rates:
Who to contact in case of a problem?
Is your sofa damaged? Are you missing a part? Did you receive the wrong item?
Contact us here or at sav@convertiblecenter.fr .
You must provide us with your purchase order or proof of purchase , your first and last name , photos of the damaged parts or the problem encountered. So describe to us what happened.
Our response time is around one week . Beyond this time, do not hesitate to contact us again by telephone at 01 34 18 38 21 .
