FAQ
The brand
Who are we ?
Convertible Center is the result of the meeting between two men, Erik IMAN and David EDERY, who after individual and successful experiences in furniture distribution joined forces to create CONVERTIBLE CENTER in 2011.
This is to meet a growing consumer need for space-saving furniture, inexpensive sofa beds and Rapido convertible sofas.
Their idea is to offer cheap sofa beds, at direct factory prices with significant discounts of up to 70% compared to similar or identical products offered by other brands, all thanks to reduced margins and the elimination of intermediaries by making direct factory deliveries.
Close collaborations with French and European manufacturers consolidate a guarantee of reliability for all our customers who benefit from real know-how to choose the best convertible sofa at direct factory prices.
Where are our products manufactured?
Our sofas are manufactured directly in our factories in France and Europe , where each model is carefully designed according to rigorous specifications, which combine artisanal know-how and the latest innovations.
By controlling the entire production chain, we offer you products of impeccable quality, all at the best prices, without intermediaries.
How can we offer such low prices?
We sell more than 10,000 sofas per year, which allows us to purchase raw materials in large quantities and obtain more attractive prices from our suppliers.
As a result, our cost prices are lower, which allows us, thanks also to reduced margins, to offer you quality convertible sofas at the best prices on the market.
In addition, direct sales, without intermediaries, allow us to reduce unnecessary costs.
Our goal is to offer you the best price with an excellent quality/price ratio to give you up to -70% off compared to competitors' prices!
Where can we try the products?
You can discover and try our products in one of our 8 stores located in Paris , the Paris region , Nice, Nantes or Lyon.
We hope to soon be closer to you with the opening of new points of sale in the provinces.
Can I have some additional information?
Of course , we are at your disposal to inform you about our products and to help you choose the product adapted to your needs. Our customer service is available from Monday to Friday from 9:30 a.m. to 6 p.m. at 01.39.78.44.74. Or contact us here .
Our stores are also available to provide you with information from Monday to Saturday from 10:30 a.m. to 7 p.m. Your satisfaction is our priority.
Your mattress and box spring
Which mattress should you choose for your convertible?
For occasional use , such as hosting guests:
- The mattress with a density of 20 kg/m³ is included in the price of the convertible. It offers good comfort and a soft bed . (Guaranteed for 2 years)
For daily use , with good support without too much firmness:
- Choose a mattress with a density of 35 kg/m³ . This popular model ensures a soft and fluffy sleep . (5-year guarantee)
For daily use and in case of back problems or heavy build:
- Adopt our best-selling mattress with a density of 40 kg/m³ to alleviate back pain. Its reinforced support guarantees a long life and optimal support with a firm sleeping surface . (5-year warranty)
For daily/intensive use or if a very firm bed is required:
- Choose a mattress with a density of 55 kg/m³ . Durable and efficient, it distributes body weight well, reducing pressure points and ensuring restful sleep. (5-year warranty)
What is a High Resilience (HR) mattress?
(HR) : High Resilience Polyurethane foam
The resilience of a mattress is its ability to return to its original shape after being subjected to pressure (having been folded for a long time).
The higher the density, the more your mattress will be able to preserve its original shape over time . By choosing a High Resilience mattress, you are guaranteed to have a durable and very comfortable mattress to use.
Metal base or slatted base?
For occasional use :
- The electro-welded metal grid base will provide you with soft and supple comfort . You will therefore benefit from perfect and constant sleeping quality over time, without the risk of sinking.
For daily use :
- The double wide slatted base ensures firmer support , very solid and excellent longevity. Reinforced , they will ensure you sleep like in a real bed.
Can I leave my duvet or sheets in the convertible?
Generally speaking, sofa beds are not designed to allow you to leave your duvet on them .
Indeed, due to its thickness , it could damage the mechanism of your magnificent convertible sofa in the long term. However, you can of course leave any other thin fabric there, such as your mattress protector, your fitted sheet, your daily sheets, or your small blanket .
The order
How can I find out about the availability of our items?
We have a stock of more than 1000 products that can be delivered within 48 hours for Paris and the Paris region , or within 10 days for other regions as well as Corsica, Belgium and Luxembourg. These items are visible in the In stock category.
Other products are available within 8-10 weeks as we will manufacture it for you! Stock may vary depending on the color chosen. Click on the desired color to discover, under the image, the associated delivery times .
You also have the possibility to filter your search from the collection page using the "In stock" sorting tool.
Can I have a fabric sample before ordering?
We would be delighted to send you by post up to 4 fabric samples for the model of your choice! Simply indicate the names of the models and the colours that interest you, as well as your full contact details ( name , first name and postal address ) so that we can send them to you.
You can send your request here
Can I choose my delivery date and slot when ordering?
When you order, we give you the option to choose the desired delivery date from the calendar .
In Paris, the Paris region and Switzerland, you will receive a text message the day before the chosen day, in which you will be informed of your 3/4 hour time slot.
For all other regions, including Belgium and Luxembourg, you will receive an email informing you of the shipment of your order. A few days later, our carrier will contact you by text message so you can confirm a final delivery date. You will then receive a text message the day before your chosen delivery date, indicating your 2-3 hour time slot.
Can I add additional information?
Of course , we are at your disposal to inform you about our products and to help you choose the product adapted to your needs. Our customer service is available from Monday to Friday from 9:30 a.m. to 6 p.m. at 01.39.78.44.74
Our stores are also available to provide you with information from Monday to Saturday from 10:30 a.m. to 7 p.m. Your satisfaction is our priority.
Can I track the status of my order in production?
All our sofas are handmade , guaranteeing exceptional quality , which requires time on the part of our team .
Designing a sofa is broken down into six key stages , each lasting between 1 and 2 weeks :
- Manufacturing the structure, adding the springs and foam, covering the cover, final assembly, quality control and finally packaging.
If you would like to track your order , it will be available from six weeks after your purchase by contacting us. here or by calling 01.34.18.38.24 .
Can I pay in installments?
You can pay in several installments without fees 2, 3 or 4 times without fees with Alma. Payment is made directly by credit card. Identity or bank account verifications may be requested.
You can also pay on credit from 12 to 36 months with Younited Pay. Once you have completed your order on the site, you will need to select Younited Pay as your payment method, you will then be redirected to the credit subscription process.
Here are the main steps of this 100% digital journey:
– confirmation of identity information
– provide proof of identity
– connect a bank account
– electronic signature of the contract
Deliveries
How does delivery work?
Our delivery drivers can deliver from Monday to Saturday (excluding public holidays and outside Switzerland). For more information on the delivery process, see our Deliveries and Returns page.
Delivery without installation: Your order will be delivered to the truck. You will then be responsible for collecting your packages. We recommend carefully checking the number of packages delivered and the condition of the packaging before signing the delivery slip. No products will be taken upstairs or unpacked inside your home.
Delivery without installation at the door: Your order will be delivered to your door and upstairs. You will then be responsible for collecting your packages. We recommend that you carefully check the number of packages delivered and the condition of the packaging before signing the delivery slip. No products will be unpacked inside your home.
Delivery with installation: Two delivery drivers will install your order at your home. They will deliver the sofa beds in three packages (rolled sofa, armrests, and mattress) and will remove the packaging. For mainland French islands (excluding Corsica and Switzerland), delivery is made to the ferry terminal. Above the 5th floor without an elevator, a €30 surcharge per floor must be paid to the delivery company (check or cash).
Delivery with installation and collection: Two delivery drivers will clear away your old sofa, then install your new order in the room of your choice, also removing the packaging. Important: The collection request for your old sofa must be made at the time of ordering (charged at €60).
Find out all about your delivery process
What are our delivery rates?
Delivery without installation (at the foot of the truck):
Province Belgium Luxembourg:
Convertible sofa: €49
Convertible corner sofa: €49
Convertible armchair: Included
Mattress: Included
Pouf: Included
Resumption: No resumption
Corsica:
Convertible sofa: €169
Convertible corner sofa: €169
Convertible armchair: €170
Mattress: €79
Beanbag: €79
Resumption: No resumption
Swiss :
Convertible sofa: €399
Resumption: No resumption
Delivery with installation:
Paris and Paris region:
Convertible sofa: Included
Convertible corner sofa: Included
Convertible armchair: Included
Mattress: Included
Pouf: Included
Resumption: €60
Province Belgium Luxembourg:
Convertible sofa: €79
Convertible corner sofa: €79
Convertible armchair: €79
Mattress: €79
Beanbag: €79
Resumption: €60
Difficult access delivery:
Province of Belgium and Luxembourg (excluding Corsica):
Convertible sofa: €129
Convertible corner sofa: €149
What happens if I am not there when my delivery is made?
The carrier will contact you shortly to arrange a new delivery date .
However, we would like to inform you that an additional fee of €120 will be applied for this reorganization.
These fees cover the costs associated with logistics management and reallocation of resources needed to ensure the new delivery.
Do you want to postpone your delivery? / Work not completed?
It is imperative to inform us of any changes at least 10 days before the initially planned delivery date.
This delay is necessary to allow us to efficiently reorganize our logistics schedule and to guarantee that your new delivery takes place in the best conditions.
Any request made after this deadline may not be able to be taken into account without additional costs .
Will your sofa bed fit through your doors?
The convertible sofas arrive in 3 packages : the sofa , its armrests and the mattress vacuum-rolled in a cardboard box, to facilitate its passage and installation.
For corner sofa beds , delivery is made in 4 packages, including the chaise longue to ensure easier handling even in the narrowest stairwells.
Package dimensions:
- For a 120 cm bed with packaging: L 150 x H 90 x D 97
- For a 140 cm bed with packaging: L 170 x H 90 x D 97
- For a 160 cm bed with packaging: L 190 x H 90 x D 97
Once unpacked, remove 5cm from each package.
If the passage is narrow , the sofa must be unpacked and placed in a vertical position so that the seat and then the backrest pass through first .
All our sofas are disassemblable , but only our delivery drivers in the Île-de-France region can handle disassembly. However, we can disassemble them in the provinces, provided you choose the "Delivery with difficult access" option when you check out on the website.
Can I disassemble my sofa?
Quite !
Are you moving? Your convertible won't fit?
No problem, find attached the video of disassembly and assembly of your convertible here or in PDF by contacting us here.
Returns and after-sales service
Can I make a return?
We understand that buying a sofa bed or furniture online can be difficult, doubt is part of life!
This is why you benefit from a 14-day money-back trial from the date of receipt (excluding Switzerland).
If the product is not suitable for you or you change your mind, contact us here to arrange a return.
The product must be returned without any signs of wear . The refund will be made after recovery and inspection , excluding return costs which remain your responsibility. This period may be extended if the return takes longer.
(Article L221-24)
What are the return rates?
Paris and Paris region:
Unopened mattress: €69
Convertible armchair sleeping 70, 80 and cabriolet: €99
Convertible sofa bed 120, 140, 160 cm: €129
Convertible corner sofa bed 120, 140, 160 cm: €169
Province Belgium Luxembourg:
Unopened mattress: €99
Convertible armchair sleeping 70, 80 and cabriolet: €129
Convertible sofa bed 120, 140, 160 cm: €149
Convertible corner sofa bed 120, 140, 160 cm: €199
Swiss :
Return at the customer's expense.
What are the precautions for using our sofas?
To ensure the proper use of our convertible sofas, find our precautions for use here.
The structure
The strength of our sofas is guaranteed by a wooden structure designed to withstand the various stresses it is subjected to throughout its lifetime. The materials used are selected both at the time of purchase and when they enter the production cycle.
The structure of your sofa will always remain intact and perfect over time, provided you follow these precautions:
- Do not jump on the sofa or throw yourself violently on it.
- Do not sit on the armrests and/or backrests.
- Do not crawl on the sofa on rough surfaces (carpets, rugs, etc.) and when moving it, even on smooth surfaces, lift it and do not push it.
- Do not pull the sofa by the armrests to avoid possible sagging of the seams.
The padding
Our upholstery does not require any specific maintenance other than normal sofa care. Once at home, it will be necessary to gently shape it to allow it to regain its original appearance, lost during transport. It is recommended to repeat this operation every day or after each use. Indeed, the sofa, before arriving at your home, is subjected to a long period of transport which can temporarily alter the initial aesthetic quality.
Tips to make your sofa look great again:
- Pat the back cushions with both hands, stroking the cushion from the inside out.
- Pat the back cushion with one hand while holding the back of it with the other.
- Pull the end of the cushion with one hand and pat it with the other.
- After the backrest, move on to both armrests, tapping them evenly, from the inside out.
- After use, stretch the padding.
Warnings:
- Polyurethane foam padding tends to soften during the first 3 months, then stabilizes permanently. This process is completely normal; in fact, when a person sits down for the first few times, they exert pressure on the seat, which causes the micro-cells that make up the polyurethane to rupture. This rupture, which is completely physiological for this material, results in a slight softening.
- For the same reason, it is completely normal that when you buy a sofa, the flexibility of a seat/backrest, chaise longue or pouf, filled with polyurethane foam, may be different from that of the other seats placed next to it, depending on the specific use. This characteristic will disappear after the first three months of correct use.
- These creases should be considered completely normal and depend on the settling that the leather also undergoes during the first 3 months of normal use.
The coating
Warnings:
- Place the sofa at least 50cm away from heat sources such as stoves or radiators.
- To preserve the color of the upholstery, avoid exposing the sofa to direct sunlight or strong lamps.
- If dusty, brush gently with a soft bristle brush or a medium-power vacuum cleaner, using the most appropriate attachment provided, taking care not to rub the upholstery.
- If you purchase a new sofa that is identical in material and/or color to the one you already own, you may notice slight differences in tone between the two.
- For re-matching parts of the upholstery, find a color reference sample between the seat and the side of the sofa.
Convertible sofa
To open the mechanism, follow these steps:
- Position in front of the sofa, in the center. The mechanism can only be opened and used if the seat and back cushions are attached to the frame.
- Open the sofa bed by pulling the backrest towards you. Do not sit or lean on the seat during this operation.
- Do not open the mechanism while holding the seat.
- Grasp the tube in the center and pull the backrest toward you.
- If the mechanism does not open easily, do not force it, but look for the cause that is preventing movement; for example, check the position of the front strip.
- During opening, guide the movement of the mechanism by continuing to grip the tube. When opening, guide the mechanism until the feet touch the ground.
- During opening, do not push the backrest down, do not lean or sit on it and avoid any operation that forces the mechanism to open.
- Do not jump on the sofa bed, as this could affect the mechanism's functionality and durability (maximum static load of 240 kg). Do not allow children to play with the mechanism or manipulate it in any way. Avoid sitting or standing on the end, head, and foot of the net.
To close the mechanism, proceed as follows:
- When closing, grasp the tube in the middle and lift it towards the backrest. Make sure the mattress is not bagged. If it is, remove the bag from the mattress before closing the mechanism.
- Make sure there are no obstacles to closing and that the mattress is properly attached to the foot of the bed using the plastic hooks located on the mattress.
- Do not close the sofa until you have ensured that the mattress is correctly inserted into the mechanism and into its seat.
- Ensure that there are no objects under the mechanism during the closing phase.
- Operate the mechanism until it is completely closed.
The interview
- Remove dust and dirt from the mechanical part of the movement every 3 months.
- Lubricate the joints and linkages of the mechanical part of the movement using a spray lubricant every 6 months.
- Check the condition and integrity of the elastic straps every 3 years.
- Some models of our mechanics are equipped with a QR Code sticker to indicate correct use.
The packaging
All finished products are always assembled for a final check before being packaged.
Packing and loading are carried out with the greatest care, reinforcing sensitive parts such as the feet.
Who to contact in case of a problem?
Is your sofa damaged? Are you missing a part? Did you receive the wrong item?
Contact us here or at sav@convertiblecenter.fr .
You must provide us with your purchase order or proof of purchase , your first and last name , photos of the damaged parts or the problem encountered. Also describe to us what happened.
Our response time is approximately one week . Beyond this time, please do not hesitate to contact us by telephone at 01 34 18 38 21 .
