Deliveries and returns
Deliveries and returns at Convertible Center
Our delivery times
Products in stock
We have a stock of more than 1000 products that can be shipped within 48 hours for Paris and the Paris region , or within 10 days for other regions as well as Corsica , Belgium, Luxembourg and Switzerland . These items are visible in the In stock category.
Products in production
If our products are not in stock, we have a manufacturing time of 8 to 10 weeks because we will manufacture it for you! The stock may vary depending on the chosen color. Click on the color dots of your favorite product to discover, under the image, the associated delivery times . You also have the possibility to filter your search from the collection page using the "In stock" sorting tool.
Will your sofa fit through the door?
The convertible sofas arrive in 3 packages : the sofa , its armrests and the mattress vacuum-rolled in a cardboard box, to facilitate its passage and installation.
For corner sofa beds , delivery is made in 4 packages, including the chaise longue to ensure easier handling even in the narrowest stairwells.
Package dimensions:
- For a 120 cm bed with packaging: L 150 x H 90 x D 97
- For a 140 cm bed with packaging: L 170 x H 90 x D 97
- For a 160 cm bed with packaging: L 190 x H 90 x D 97
Once unpacked, remove 5cm from each package.
If the passage is narrow , the sofa must be unpacked and placed in a vertical position so that the seat and then the backrest pass through first .
All our sofas are disassemblable , but only our delivery drivers in the Île-de-France region can handle disassembly. However, we can disassemble them in the provinces, provided you choose the "Delivery with difficult access" option when you check out on the website.
Delivery process
When you place your order, we give you the option to choose your desired delivery date from the calendar . In Paris, the Paris region and Switzerland, you will receive a text message the day before the chosen day , in which you will be informed of your 3/4 hour time slot .
For all other regions , Belgium and Luxembourg , you will receive an email to inform you of the shipment of your order. A few days later, our carrier will contact you by SMS so that you can confirm a final delivery date . You will then receive an SMS the day before the chosen day, in which you will be informed of your 2/3 hour time slot.
Our deliveries from Monday to Saturday
Our delivery drivers can deliver from Monday to Saturday (excluding public holidays).
Paris and the Paris region and Switzerland
You can choose a delivery date that suits you. When your order is ready, our carrier will send you a text message the day before the chosen date, indicating the delivery time slot.
Province, Belgium, Luxembourg
You can choose a delivery date that suits you. When your order is shipped, our carrier will contact you as follows:
Which delivery should I choose?
Delivery without installation: Your order will be delivered to the truck. You will then be responsible for collecting your packages. We recommend that you carefully check the number of packages delivered and the condition of the packaging before signing the delivery slip. No products will be taken upstairs or unpacked inside your home.
Delivery with installation: Two delivery drivers will install your order at your home. They will deliver the sofa beds in three packages (rolled sofa, armrests, and mattress) and will collect the packaging. For mainland islands (excluding Corsica and Switzerland), delivery is made to the ferry terminal. Above the 5th floor without an elevator, a supplement of €30 per floor must be paid to the delivery company (check or cash).
Difficult-access delivery: Two delivery drivers install, unpack, and disassemble the sofa to fit it through narrow passageways. They then reassemble the sofa in the room of your choice. For deliveries above the 5th floor without an elevator, a €30 surcharge per floor must be paid to the delivery company (check or cash).
Delivery with installation and collection: Two delivery drivers will take care of removing your old sofa, then install your new order in the room of your choice, also removing the packaging. Important: The request to collect your old sofa must be made at the time of ordering (charged €60).
What are the delivery rates?
Delivery without installation (at the foot of the truck):
Province Belgium Luxembourg:
Convertible sofa: €49
Convertible corner sofa: €49
Convertible armchair: Included
Mattress: Included
Pouf: Included
Resumption: No resumption
Corsica:
Convertible sofa: €169
Convertible corner sofa: €169
Convertible armchair: €170
Mattress: €79
Beanbag: €79
Resumption: No resumption
Swiss :
Convertible sofa: €399
Resumption: No resumption
Delivery with installation:
Paris and Paris region:
Convertible sofa: Included
Convertible corner sofa: Included
Convertible armchair: Included
Mattress: Included
Pouf: Included
Resumption: €60
Province Belgium Luxembourg:
Convertible sofa: €79
Convertible corner sofa: €79
Convertible armchair: €79
Mattress: €79
Beanbag: €79
Resumption: €60
Difficult access delivery:
Province Belgium Luxembourg (Except Corsica):
Convertible sofa: €129
Convertible corner sofa: €149
How to postpone your delivery?
It is imperative to inform us of any changes at least 10 days before the initially planned delivery date.
This delay is necessary to allow us to efficiently reorganize our logistics schedule and to guarantee that your new delivery takes place in the best conditions.
Any request made after this deadline may not be able to be taken into account without additional costs .
I was absent on the day of my delivery
The carrier will contact you shortly to arrange a new delivery date .
However, we would like to inform you that an additional fee of €120 will be applied for this reorganization.
These fees cover the costs associated with logistics management and reallocation of resources needed to ensure the new delivery.
Any request made after this deadline may not be able to be taken into account without additional costs .
What are the conditions for making a return?
We understand that buying a sofa bed or furniture online can be difficult; doubt is a part of life! That's why you benefit from a 14-day money-back guarantee from the moment you receive your order (excluding Switzerland).
If the product is not suitable for you or you change your mind, contact us here to organize its recovery.
The product must be handed over to our carrier, packaged by you in a perfectly airtight manner, so that it shows no signs of wear or dirt . It must also be accompanied by all its accessories and its instructions for use , in order to allow it to be put back on sale.
The refund will be made after recovery and verification , excluding return costs which remain your responsibility. This period may be extended if the recovery takes longer.
(Article L221-24)
What are the return rates?
Paris and Paris region:
Unopened mattress: €69
Convertible armchair sleeping 70, 80 and cabriolet: €99
Convertible sofa bed 120, 140, 160 cm: €129
Convertible corner sofa bed 120, 140, 160 cm: €169
Province Belgium Luxembourg:
Unopened mattress: €99
Convertible armchair sleeping 70, 80 and cabriolet: €129
Convertible sofa bed 120, 140, 160 cm: €149
Convertible corner sofa bed 120, 140, 160 cm: €199
Swiss :
Return at the customer's expense.
The sav
Is your sofa damaged? Are you missing a part? Did you receive the wrong item?
Contact us here or at sav@convertiblecenter.fr .
You must provide us with your purchase order or proof of purchase , your first and last name , photos of the damaged parts or the problem encountered. So describe to us what happened.
Our response time is around one week . Beyond this time, do not hesitate to contact us again by telephone at 01 34 18 38 21 .
