General conditions of sale

Article 6 - Right of withdrawal for distance contracts and returns:

1. Withdrawal period:

We understand that doubt is part of life and that buying a sofa bed or furniture online can be a difficult choice. This is why you benefit from the clause: 14-day money-back trial from the date of receipt of your order. If the product you chose is not perfect in your home or if you simply change your mind, you can contact us and we will take care of taking it back. If you wish to withdraw, you must necessarily formulate your request by email.

Your order must show no signs of wear or use. The refund will be issued once the merchandise has been recovered and verified by our departments. We will then proceed to refund all sums paid, except for the return costs which will remain your responsibility. This period may be extended in the event that the recovery of the goods concerned takes more time (Article L221-24)

The refund will be issued within a maximum of 14 days from the date on which you informed us of your wish to withdraw. This period may be extended in the event that the recovery of the goods concerned takes more time (Article L221-24).

"The consumer's liability can only be engaged in the event of depreciation of the goods resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of these goods, provided that the professional has informed the consumer of their right of withdrawal, in accordance with 2° of Article L. 221-5."

The withdrawal period does not apply to purchases made in store. Furthermore, the customer is advised that by virtue of Article L 221-28 of the Consumer Code, the right of withdrawal cannot be exercised, in particular, for contracts: For the supply of goods made according to the consumer's specifications or clearly personalized (special dimensions and fabrics outside the standard collection).

It follows that the right of withdrawal cannot be exercised for products ordered and manufactured at the customer's request, i.e., custom-made; it being specified that a custom-made product is considered to be, compared to products offered in one of our stores or on the www.convertiblecenter.fr website, a product to which one must remove or add one or more elements of a quality different from its original quality and which has been ordered by the customer (foam density, dimensions, design, color, non-standard coverings).

The withdrawal period does not apply to purchases made in store.

For hygiene reasons, mattresses that have been unpacked or used, as well as mattress and pillow protectors, will not be taken back.

2. Returns:

The product must be returned new without any trace of wear or use, in its original packaging, with all provided documentation and included accessories. Consequently, if you return incomplete, damaged, or spoiled items to us, service restoration fees will be charged to you. Products that are too damaged by customers to be usable will not be taken back.

Subject to the perfect condition of the returned product, Convertible Center is obligated to refund the sums paid by the customer, with the exception of return costs remaining at the customer's expense.

Convertible Center undertakes to refund within 14 days of receipt of the products returned by the customer or recovered by our carrier.

Article 7 - Product collection:

Bulky products: 

For purchases delivered to your home, CONVERTIBLE CENTER will collect your old product free of charge, whether it is a CONVERTIBLE CENTER product or another brand, under the following conditions:

You must indicate your wish for collection at the time of ordering by specifying the dimensions of your product to be collected, which must be identical

The used product must be of the same nature and quantity as the product purchased and delivered. (We will not be able to collect a fixed sofa for free if we deliver a sofa bed to you, nor a leather sofa if you order a fabric sofa, or a 3-seater sofa if you order a 2-seater sofa)

The collected product must be entirely disassembled and packed by you in one or two packages maximum.

Impossibility of collecting the used product:

If the collection conditions indicated to the customer are not met, the delivery person may refuse to take charge of the used product.

My piece of furniture is still in good condition, what can I do if I want to donate it to a charity?

You can go to the Eco-mobilier website to find the charity closest to you: www.eco-mobilier.fr

- Order in one of our stores: with your salesperson

- Order on our site: with our Convertible Center Customer Relations Center by phone at 01 39 78 44 74 and this within 3 hours after placing your order.

Article 8 - Warranties:

Independently of the commercial warranty, and in accordance with regulations, Convertible Center undertakes to respect its obligations relating to the warranties attached to products sold on its site in accordance with the provisions of the Consumer Code and the Civil Code.

1) Legal warranty of conformity 

Article L.217-4 of the Consumer Code: 

The seller delivers goods in conformity with the contract and is liable for defects of conformity existing at the time of delivery. It is also liable for defects of conformity resulting from the packaging, assembly instructions, or installation when the latter has been charged to it by the contract or carried out under its responsibility.

Exception: Article L.217-8 of the Consumer Code: 

The buyer is entitled to demand the conformity of the goods to the contract. However, they cannot contest conformity by invoking a defect they knew of or could not have been unaware of when they entered into the contract. The same applies when the defect has its origin in materials they provided themselves

Implementation of the warranty of conformity: Article L.217-9 of the Consumer Code: 

In the event of a lack of conformity, the buyer chooses between repair and replacement of the goods. However, the seller may not proceed according to the buyer's choice if this choice entails a cost that is clearly disproportionate to the other modality, taking into account the value of the goods or the importance of the defect. It is then required to proceed, unless impossible, according to the modality not chosen by the buyer.

 2) Legal warranty against hidden defects 

Article 1641 of the Civil Code: 

The seller is bound by the warranty on account of hidden defects in the thing sold which render it unfit for the use for which it was intended, or which so diminish that use that the buyer would not have acquired it, or would only have given a lower price for it, had they known of them.

Article 1642 of the Civil Code: 

The seller is not liable for apparent defects of which the buyer could have convinced themselves.

Article 1648 of the Civil Code: 

The action resulting from redhibitory defects must be brought by the purchaser within two years from the discovery of the defect.

3) Commercial warranty

Scope: 

The commercial and legal warranty is 2 years but can be extended to 5 years for certain products on the www.convertiblecenter.fr website 

Daily sleep mattress - 5-year warranty

Our daily sleep mattresses benefit from a 5-year warranty which takes into account the degradation of the product over time, which is why it is degressive and is established as follows:

• 100% warranty for the first 2 years
  
• 70% warranty for the 3rd year
  
• 50% warranty for the 4th year
• 20% warranty for the 5th year

These warranties do not include delivery costs from the 3rd year onwards.

Slatted mechanism - 5-year warranty

Our mechanisms benefit from a 5-year warranty which takes into account the degradation of the product over time, which is why it is degressive and is established as follows:

• 100% warranty for the first 2 years
  
• 70% warranty for the 3rd year
  
• 50% warranty for the 4th year
• 20% warranty for the 5th year

These warranties do not include delivery costs from the 3rd year onwards

Metallic mechanism - 2-year warranty

Our metallic mechanisms benefit from a 2-year warranty 

Structure - 2-year warranty

Our structures benefit from a 2-year warranty

Within the framework of the commercial warranty, Convertible Center undertakes to exchange or repair only the faulty element or part.

Exclusion of the warranty: 

Our mattresses and sofas may show a slight variation in dimensions and/or, depending on the model, thickness, within a manufacturing tolerance of ± 3 cm. This tolerance is in accordance with manufacturing practices and cannot constitute a reason for cancellation, return, or exchange of the order.

In some cases, what is perceived on the screen may be altered by several factors. Colors or shades may vary depending on the characteristics and settings of the device used, such as brightness or color calibration.

The implementation of the warranty assumes that the after-sales service has acknowledged that the part is defective due to a hidden defect.

Interventions and replacements of spare parts carried out by Convertible Center under the warranty do not extend its duration.

Said commercial warranty is excluded in the following cases:

Deteriorations and damages that are not attributable to Convertible Center, such as: Incorrect assembly/installation, abnormal use (misuse or mishandling), repeated disassembly and reassembly. Use of the product in conditions other than those for which it was designed.

Deteriorations or accidents resulting from impact, fall, negligence, lack of supervision or maintenance, deterioration due to corrosion.

Fabric issues in case of: Accident, tearing due to abnormal use (misuse, intensive use, professional use, cigarette burns, scratches and deterioration caused by pets).

The commercial warranty does not apply to fading or color changes due to normal weather conditions

Article 9 - After-sales service:

In case of a damaged or spoiled product, you must contact our after-sales service via this form Contact or by email at sav@convertiblecenter.fr

If the legal warranty has expired, you must contact our after-sales service via this form Contact or by email at sav@convertiblecenter.fr in order to obtain a quote.

Article 10 - Personal data and protection of personal data:

In accordance with the provisions of Law No. 78-17 of January 6, 1978, as amended, relating to data processing, files, and individual liberties regarding the automated processing of personal data carried out, as well as Regulation (EU) No. 2016/679 of April 27, 2016.

Your personal data is used to offer you a good relationship in accordance with the Data Protection Act.

- E-Mail: We only send you information with your authorization. If you have given your consent, you may receive messages by email, so that you can be kept informed of our news, offers, promotions, contests, and to help you discover our new collections.

- Civility: To direct you to the right category on our website and offer you promotional offers adapted for a personalized customer experience.

So that we can provide you with a good customer experience, we need several optional data points to provide you with optimal comfort when making your purchases.

- Telephone number: To allow us to contact you in case of a problem inherent to your order, to allow our delivery services to make an appointment, so that you can choose your delivery day and time, and for the delivery people to contact you before arriving at your home or if they cannot find your address. 

- Your date of birth (optional data): To detect fraud, to protect you and ourselves against it, but above all to wish you a happy birthday.

Article 11 - Mediations:

In accordance with Article L.612-1 of the Consumer Code, the consumer, subject to Article L.612.2 of the Consumer Code, has the option of submitting a request for amicable resolution by means of mediation, within a period of less than one year from the date of his written complaint to the professional.

The company EDIM has designated, by membership registered under number 80372/MJ/2303, SAS Médiation Solution as a consumer mediation entity.

To contact the mediator, the consumer must formulate his request:

- Either in writing to:

Sas Mediation Solution, 222 chemin de la bergerie, 01800 Saint Jean de Niost

Tel. 04 82 53 93 06

- Either by email to: contact@sasmediationsolution-conso.fr

- Either by completing the online form entitled “Contact the mediator” on the website https://www.sasmediationsolution-conso.fr

Whatever the means of referral used, the request must imperatively contain:

- The applicant's postal, telephone and electronic contact details,

- The name and address and registration number with Sas Médiation Solution of the professional concerned,

- A brief statement of the facts. The consumer will specify to the mediator what he expects from this mediation and why,

- Copy of the prior complaint,

- All documents allowing the instruction of the request (purchase order, invoice, proof of payment, etc.)

Article 12 – Intellectual property

All texts, comments, works, illustrations and images reproduced on the convertiblecenter.fr site are reserved under copyright and intellectual property law throughout the world.

As such and in accordance with the provisions of the Intellectual Property Code, only use for private purposes is authorized, subject to different or even more restrictive provisions of the Intellectual Property Code.

Any total or partial reproduction of the website published by convertiblecenter.fr is strictly prohibited.

Article 13 – Intellectual property

CONVERTIBLE CENTER is registered in the National Register of Furniture Marketers under number FR030699_105JEO. This number guarantees that CONVERTIBLE CENTER, by adhering to Éco-mobilier, is in compliance with the regulatory obligations incumbent upon it pursuant to Article L541–10–6 of the Environmental Code.