General conditions of sale

Article 6 - Right of withdrawal for distance contracts and returns:

6.1 Time limit. In accordance with Articles L.221-18 et seq. of the French Consumer Code, consumer customers have 14 days to withdraw from an order placed online, without having to give a reason. This period begins on the date the product is received by the customer or by a third party designated by them. If the order includes several products delivered separately, it begins on the date the last product is received. The right of withdrawal does not apply to purchases made in store.

6.2 How to withdraw. Before the deadline expires, the
customer must notify EDIM of their decision:

• by using the “Withdraw from the contract here” function, accessible from the website footer and the customer area;

•  or by emailing the standard form in Article 6.7, or any other unequivocal statement, to sav@convertiblecenter.fr.

EDIM will acknowledge receipt of the withdrawal without delay by email.

6.3 Returning products. The customer must return the products no later than 14 days after notifying their decision. Due to their size, the products cannot be returned by post: EDIM will arrange for its carrier to collect them from the customer's home. The collection
costs are payable by the customer, in accordance with the schedule below. The customer must return the products complete, with their accessories and instructions, dismantled if they assembled them, and protected for transport (in their original packaging or equivalent).

Product:

Paris and the Paris region:

Mattress (packaged or unpackaged): €69

Bed base or headboard: €89

Storage bed: €149

Sofa bed chair: €99

Sofa bed: €129

Corner sofa bed: €169

Regions outside Paris, Belgium and Luxembourg: 

Mattress (packaged or unpackaged): €99

Bed base or headboard: €119

Storage bed: €199

Sofa bed chair: €129

Sofa bed: €149

Corner sofa bed: €199

6.4 Refund. EDIM will refund the amounts paid when the order was placed, less return costs, no later than 14 days after being informed of the withdrawal. Any additional costs associated with a more expensive delivery method selected by the customer (installation, difficult access, floors) will not be refunded. EDIM may defer the refund until it has recovered the products. The refund will be made using the payment method used for the order. If the purchase was financed by Alma or Younited, withdrawal automatically terminates the credit agreement.

6.5 Depreciation. The customer may handle and try the product as they would in a store. They are liable only for any depreciation resulting from handling beyond what is
necessary to establish the nature, characteristics and proper functioning of the product: stains, tears, odours, animal marks, dirt, missing or broken parts. The amount of this depreciation, determined on the basis of photographs, will be deducted from the refund.

6.6 Exceptions. In accordance with Article L.221-28 of the French Consumer Code, the right of withdrawal does not apply to:

•  products made to the customer's specifications or clearly personalised, i.e. ordered in non-standard dimensions, in a fabric or covering outside the collection, or with a structural modification requested by the customer;

•  pillows and mattress protectors whose sealed packaging has been opened, for hygiene reasons. Choosing a colour, density or option from those offered in the catalogue does not constitute personalisation.

•  The right of withdrawal does not apply to purchases made in store.

6.7 Standard withdrawal form

To the attention
of EDIM – sav@convertiblecenter.fr:

I/We ()
hereby notify you () of my/our () withdrawal from the contract
for the sale of the following product ():

Ordered on
() / received on ():

Order
number:

Name of
consumer(s):

Address of
consumer(s):

Signature of
consumer(s) (only if this form is notified on paper):

Date:

(*) Delete
as appropriate.

3. New Article 6 bis – 100-night trial on mattresses

The trial is drafted as a commercial offer distinct from the statutory right. This allows you to set your own terms: minimum period, condition of the mattress, limit per household and non-refundable costs.

Article 6 bis – “100-night trial” offer on mattresses

6 bis.1 Nature of the offer. The “100-night trial” offer is a commercial guarantee provided by EDIM. It is in addition to the 14-day right of withdrawal (Article 6) and statutory guarantees (Article 8), without limiting them. During the first 14 days after receipt, the customer may choose to exercise their right of withdrawal under the terms of Article 6. After that, only the terms of this Article apply.

6 bis.2 Products covered. The offer applies to new mattresses in the LITERIE range purchased by a consumer on convertiblecenter.fr or in our stores and delivered in mainland France [excluding Corsica], Belgium or Luxembourg. Excluded: sofa bed mattresses, bed bases, storage beds, headboards, mattress toppers, pillows and mattress protectors, custom-sized mattresses, and products sold as clearance items, end-of-line products or display models.

6 bis.3 Duration. The trial lasts 100 nights from the delivery date. A 30-night adjustment period is required: a return request may be made between the 31st and 100th night. The body needs several weeks to adjust to a new mattress.

6 bis.4 Limits. The offer is limited to one return per household (same name or delivery address) in any 24-month period.

6 bis.5 Condition of the mattress. The mattress must have been used with a mattress protector, on a suitable support (bed base or bed). It must not have any stains, burns, tears, signs of moisture, mould or animals, or any persistent odour. Its labels must be intact. If these conditions are not met, EDIM may refuse the return, explaining why and providing photographs; the customer will then keep their mattress.

6 bis.6 Procedure. The customer must submit their request using the online form or by emailing sav@convertiblecenter.fr, stating their order number and reason and attaching photographs (overall views of both sides and the label). EDIM will respond within 5 working days and offer:

1.  An exchange for another mattress in the range, once per order only: any price difference will be paid or refunded; the trial period will not restart;

2.   Or a refund.

The mattress will be collected from the customer's home by EDIM's carrier by appointment. The customer must prepare the return using a protective cover, which is not provided. 

6 bis.7 Refund. EDIM will refund the price paid for the mattress, after deducting any discounts received, within 14 days of collection and inspection of the mattress. The initial delivery and installation costs will not be refunded. Collection costs will be deducted from the refund. For a mattress purchased as part of a set, the refund will be
calculated in accordance with Article 6 ter.2.

6 bis.8 What happens to the mattress. A returned mattress becomes the property of EDIM. It is never resold as new: it is donated to a partner charity or recycled through the Ecomaison scheme.

6 bis.9 Defects. A defect in the mattress is covered by the statutory and commercial guarantees (Article 8), not by the trial offer. Using one remedy does not prevent the use of another.

6 bis.10 Changes to the offer. EDIM may change or discontinue the offer for future orders. The terms in force at the time remain applicable to any order placed while the offer is valid.

4. New Article 6 ter – Specific provisions for bedding

This Article addresses bedding-related situations that give rise to the most disputes:
partial returns of sets, assembled storage beds, differences in dimensions and perceived firmness.

Article 6 ter – Bedding

6 ter.1 Set sales. A set is a group of bedding products (for example, a mattress + bed base, or a mattress + storage bed + headboard). Each product in the set may be returned separately, under the terms of Article 6 (withdrawal) or 6 bis (100-night trial, mattresses only).

6 ter.2 Assembly of storage beds,
bed bases and headboards. These products are delivered as kits for assembly, with instructions, or assembled by our delivery staff with the installation option. The customer may assemble them to try them out. For a return, they must dismantle and repackage them so they can be transported. A product damaged by assembly that does not comply with the instructions, or
by dismantling, may be subject to a depreciation deduction (Article 6.5). The gas lifts on storage beds are designed for a maximum load of 80 kg.

6 ter.3 Dimensional tolerances. The dimensions of mattresses and bed bases may vary by [± 2] cm in width and length and by [± 2] cm in thickness, in accordance with industry practice. These variations do not constitute a lack of conformity. They do not affect the right of withdrawal.

6 ter.4 Mattresses delivered rolled. Some mattresses are delivered compressed and rolled. They must be unrolled within 3 months of delivery, without using sharp tools. The mattress will regain its final shape in approximately 24  hours; a slight new-product odour may persist for a few days. These are normal occurrences.

6 ter.5 Firmness. The firmness level stated on the product page corresponds to the mattress design. Its perceived firmness varies according to each person's body shape and habits. A difference in feel does
not constitute a defect; it may warrant an exchange or return under the 100-night trial.

6 ter.6 Use. The mattress must be placed on a suitable support for its dimensions (with slats spaced apart), used with a mattress protector and turned or rotated as instructed. Failure to follow these instructions may invalidate the commercial guarantee.

6 ter.7 Bedding collection. On request at the time of ordering, an old mattress or bed base will be collected free of charge, up to one old product for each product delivered (Article 7).

Article 7 - Collection of products:

Bulky products: 

For purchases delivered to your home, CONVERTIBLE CENTER will collect your old product free of charge, whether it is a CONVERTIBLE CENTER product or another brand, subject to the following conditions:

You must indicate that you would like your old product collected when placing your order and specify its dimensions, which must be identical

The used product must be of the same type and quantity as the product purchased and delivered. (We cannot collect a fixed sofa free of charge if we deliver a sofa bed, or a leather sofa if you order a fabric sofa, or a 3-seater sofa if you order a 2-seater sofa)

The product to be collected must be completely dismantled and packed by you in no more than one or two parcels.

Unable to collect the used product:

If the collection conditions specified to the customer are not met, the delivery person may refuse to collect the used product.

My furniture is still in good condition. What should I do if I want to donate it to a charity?

You can visit the Eco-mobilier website to find the nearest charity: www.eco-mobilier.fr

- Orders placed in one of our stores: contact your sales assistant

- Orders placed on our website: contact our Convertible Center Customer Relations Centre by telephone on 01 39 78 44 74 within 3 hours of placing your order.

For home deliveries, EDIM will collect used furnishings of the same type free of charge, on request when the order is placed, up to the quantity delivered: one sofa for one sofa, one mattress for one mattress, one bed base for one bed base. 

Article 8 - Guarantees:

8.1 Statutory guarantees. All products are covered, independently of any commercial guarantee, by the statutory guarantee of conformity (Articles L.217-1 to L.217-32 of the French Consumer Code) and the statutory guarantee against hidden defects (Articles 1641 to 1649 of the French Civil Code). Consumer rights are summarised in the box below.

8.2 Mandatory information box. 

• 2 years from delivery to take action; the consumer need only prove the defect, not when it appeared;

• repair or replacement within 30 days, free of charge and without significant inconvenience;

• failing this, a price reduction or refund in return for the product;

• an additional 6 months of guarantee in the event of repair; a new 2-year guarantee if the seller requires a
replacement instead of the requested repair;

Complete with the harmonised European notice on the statutory guarantee, mandatory from 27 September 2026 (Directive 2024/825), on product pages and in the General Terms and Conditions of Sale.

8.3 Commercial guarantee. In addition to the statutory guarantees, EDIM, 55 rue de Vaugirard, 75006 Paris, provides the following commercial guarantee, valid in France, Belgium and Luxembourg, from the date of delivery:

Product/Duration/Coverage:

SOFA BED

Sofa frame and upholstery: 2 years - 100%

Sofa bed mattress, daily use: 5 years, 100% for the first 2 years, then decreasing, 70% in year 3, 50% in year 4, 20% in year 5

Sofa bed mattress, occasional use: 2 years - 100%

Mechanism fitted with a slatted bed base: 5 years, 100% for the first 2 years, then decreasing, 70% in year 3, 50% in year 4, 20% in year 5

Mechanism fitted with a metal bed base: 2 years - 100%

BEDDING 

Mattresses - 10 years - 100% for the first 2 years, then decreasing: 80% in year 3, 70% in year 4, 50% in year 5, 30% in year 6, 20% in year 7, 10% in year 8, 5% in years 9 and 10.

Slatted bed bases for beds and storage beds (frame and gas lifts) - 2
years - 100%

Headboards - 2 years - 100%

For mattresses, a permanent sagging of more than 15% of the original thickness, measured without a load, is considered covered by the guarantee. 

To check this:

• Place the mattress on a perfectly flat surface to take the measurement.
• Place a broom handle diagonally across the mattress and measure at the highest point of an area without stitching, to avoid using a tufting hollow as a reference.
• Take the measurement approximately eight hours after the last use.

EDIM will repair or replace the defective component. From the 3rd year onwards, delivery and collection costs are payable by the customer. Any work carried out under the commercial guarantee does not extend its duration.

8.4 Exclusions

from the commercial guarantee. Excluded are: normal wear and tear; damage caused by abnormal or professional use, impact, a fall or a burn; damage caused by animals, moisture or lack of maintenance; assembly by the customer that does not comply with the instructions; use of a mattress without a mattress protector; and fading caused by UV rays.

8.4.1

Closing a sofa bed — Precautions for use and guarantee

Before closing the sofa bed, you must remove all duvets, blankets and throws from the sleeping area and check that no objects are obstructing the mechanism. These items can interfere with closing and put strain on the mechanism, potentially damaging or breaking it. If you encounter abnormal resistance, never force the sofa bed closed.

Damage to the mechanism that is proven or presumed to have been caused directly by failure to follow these instructions is excluded from Convertible Center's commercial guarantee. 

This exclusion does not limit or exclude the statutory guarantee of conformity provided for in Articles  L. 217-3 et seq. of the French Consumer Code, or the statutory guarantee against hidden defects provided for in Articles 1641 et seq. of the French Civil Code, which remain applicable where their conditions are met.

8.5 How to make a claim. The customer must contact the after-sales service at sav@convertiblecenter.fr or via the contact form, providing their order number, a description of the problem and photographs. Convertible Center will respond within 10 days.

Article 9 - After-sales service:

If a product is damaged or defective, you must contact our after-sales service using this Contact form or by email at sav@convertiblecenter.fr

If the statutory guarantee has expired, you must contact our after-sales service using this Contact form or by email at sav@convertiblecenter.fr to obtain a quote.

Article 10 - Personal information and personal data protection:

In accordance with the provisions of amended Law No. 78-17 of 6 January 1978 on information technology, data files and civil liberties, with regard to the automated processing of personal data carried out, and Regulation (EU) No. 2016/679 of 27 April 2016.

Your personal data helps us provide you with a good customer experience in compliance with data protection law.

- Email: We will only send you information with your permission. If you have given your consent, you may receive email messages to keep you informed of our news, offers, promotions and competitions, and to introduce you to our new collections.

- Title: To direct you to the right category on our website and offer you promotions suited to a personalised customer experience.

To provide you with a good customer experience, we need some optional information to make your shopping experience as convenient as possible.

- Phone number: So we can contact you if there is a problem with your order, so our delivery teams can arrange an appointment and let you choose your delivery date and time, and so the delivery drivers can contact you before arriving at your home or if they cannot find your address. 

- Your date of birth (optional): To detect fraud and protect you and ourselves against it, but above all to wish you a happy birthday.

Article 11 - Mediations:

In accordance with Article L.612-1 of the Consumer Code, the consumer, subject to Article L.612.2 of the Consumer Code, has the option of submitting a request for amicable resolution by means of mediation, within a period of less than one year from the date of his written complaint to the professional.

The company EDIM has designated, by membership registered under number 80372/MJ/2303, SAS Médiation Solution as a consumer mediation entity.

To contact the mediator, the consumer must formulate his request:

- Either in writing to:

Sas Mediation Solution, 222 chemin de la bergerie, 01800 Saint Jean de Niost

Tel. 04 82 53 93 06

- Either by email to: contact@sasmediationsolution-conso.fr

- Either by completing the online form entitled “Contact the mediator” on the website https://www.sasmediationsolution-conso.fr

Whatever the means of referral used, the request must imperatively contain:

- The applicant's postal, telephone and electronic contact details,

- The name and address and registration number with Sas Médiation Solution of the professional concerned,

- A brief statement of the facts. The consumer will specify to the mediator what he expects from this mediation and why,

- Copy of the prior complaint,

- All documents allowing the instruction of the request (purchase order, invoice, proof of payment, etc.)

Article 12 – Intellectual property

All texts, comments, works, illustrations and images reproduced on the convertiblecenter.fr site are reserved under copyright and intellectual property law throughout the world.

As such and in accordance with the provisions of the Intellectual Property Code, only use for private purposes is authorized, subject to different or even more restrictive provisions of the Intellectual Property Code.

Any total or partial reproduction of the website published by convertiblecenter.fr is strictly prohibited.

Article 13 – Intellectual property

CONVERTIBLE CENTER is registered in the National Register of Furniture Marketers under number FR030699_105JEO. This number guarantees that CONVERTIBLE CENTER, by adhering to Éco-mobilier, is in compliance with the regulatory obligations incumbent upon it pursuant to Article L541–10–6 of the Environmental Code.