Article 6 - Right of withdrawal for contracts concluded remotely and returns:

1. Withdrawal period:

We understand that doubt is a part of life and that buying a sofa bed or furniture online can be a difficult choice. That's why you benefit from the clause: 14 days of satisfied or refunded trial from the date of receipt of your order. If the product you have chosen is not perfect for you or if you simply change your mind, you can contact us and we will take care of taking it back. If you wish to withdraw, you must imperatively make your request by email .

Your order must not show any wear or signs of use. The refund will be made once the goods have been collected and checked by our services. We will then refund the full amount paid, excluding return costs, which will remain your responsibility. This period may be extended if the recovery of the goods in question takes longer (Article L221-24)

The refund will be made within a maximum of 14 days from the date on which you informed us of your wish to withdraw. This period may be extended if the recovery of the item in question takes longer (Article L221-24).

"The consumer's liability may only be incurred in the event of depreciation of the goods resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of these goods, provided that the professional has informed the consumer of his right of withdrawal, in accordance with 2° of Article L. 221-5."

The withdrawal period does not apply to in-store purchases. Furthermore, the customer is advised that pursuant to Article L 221-28 of the Consumer Code, the right of withdrawal cannot be exercised, in particular, for contracts: For the supply of goods made to the consumer's specifications or clearly personalized. (special dimensions and fabrics outside the standard collection).

It follows that the right of withdrawal cannot be exercised for products ordered and manufactured at the customer's request, either to measure; it being specified that a product to which one or more elements of a quality different from its original quality and which have been ordered by the customer (foam density, dimensions, design, color, non-standardized coverings) are considered to be made to measure, compared to the products offered in one of our stores or on the website www.convertiblecenter.fr.

The withdrawal period does not apply to purchases made in store.

For hygiene reasons, unpacked or used mattresses are not returned.

2. The return:

The product must be returned new without any signs of wear or use, in its original packaging, with all the provided documentation and accessories included. Therefore, if you return incomplete, damaged or damaged items to us, you will be charged a recommissioning fee. Products too damaged by customers to be usable will not be accepted.

Subject to the returned product being in perfect condition, Convertible Center is required to reimburse the sums paid by the customer with the exception of the return costs remaining the responsibility of the customer.

Convertible Center undertakes to refund within 14 days of receipt of products returned by the customer or collected by our carrier.

Article 7 - Return of products:

Bulky products:

For purchases delivered to your home, CONVERTIBLE CENTER will take back, free of charge, your old product, whether CONVERTIBLE CENTER products or other brands, under the following conditions:

You will need to indicate your return request when ordering, specifying the dimensions of the product to be returned, which must be identical

The used product must be of the same nature and quantity as the product purchased and delivered. (We will not be able to take back a fixed sofa free of charge if we deliver a convertible sofa, nor a leather sofa if you order a fabric sofa or a 3-seater sofa if you order a 2-seater sofa)

The returned product must be completely dismantled and packed by you in one or two packages maximum (knowing that a package must not exceed 30 kg).

Unable to return the used product:

If the return conditions indicated to the customer are not respected, the delivery person may refuse to take charge of the used product.

My furniture is still in good condition, what should I do if I want to donate it to a charity?

You can go to the Eco-mobilier website to find the association closest to you.

at your home: www.eco-mobilier.fr

- Order in one of our stores: from your salesperson

- Order on our website: from our Convertible Center Customer Relations Center by telephone on 01 39 78 44 74 and within 3 hours of placing your order.

Article 8 - Guarantees:

Independently of the commercial guarantee, and in accordance with the regulations, Convertible Center undertakes to respect its obligations relating to the guarantees attached to the products sold on its site in accordance with the provisions of the Consumer Code and the Civil Code.

1) Legal guarantee of conformity

Article L.217-4 of the Consumer Code:

The seller delivers goods that conform to the contract and is liable for any lack of conformity existing at the time of delivery. He is also liable for any lack of conformity resulting from the packaging, assembly instructions or installation when this has been his responsibility under the contract or has been carried out under his responsibility.

Exception: Article L.217-8 of the Consumer Code:

The buyer is entitled to demand that the goods conform to the contract. However, he cannot contest conformity by invoking a defect that he knew about or could not have been unaware of when he contracted. The same applies when the defect originates in the materials that he himself supplied.

Implementation of the conformity guarantee: Article L.217-9 of the Consumer Code:

In the event of a lack of conformity, the buyer chooses between repair and replacement of the goods. However, the seller may not proceed according to the buyer's choice if this choice entails a cost that is manifestly disproportionate to the other method, taking into account the value of the goods or the significance of the defect. The seller is then required to proceed, unless impossible, according to the method not chosen by the buyer.

2) Legal guarantee against hidden defects

Article 1641 of the Civil Code:

The seller is bound by the guarantee for hidden defects in the item sold which make it unfit for the use for which it is intended, or which reduce this use so much that the buyer would not have acquired it, or would have paid a lower price for it, if he had known of them.

Article 1642 of the Civil Code:

The seller is not liable for apparent defects of which the buyer has been able to convince himself.

Article 1648 of the Civil Code:

The action resulting from latent defects must be brought by the purchaser within two years of the discovery of the defect.

3) Commercial guarantee

Scope of application:

The commercial and legal guarantee is 2 years but can be extended to 5 years for certain products on the website www.convertiblecenter.fr

Daily sleeping mattress - 5-year warranty

Our everyday mattresses come with a 5-year warranty that lasts
account of the degradation of the product over time, which is why it is
degressive and is established as follows:

• 100% guarantee for the first 2 years
  
• 70% guarantee for the 3rd year
  
• 50% guarantee on the 4th year
• 20% guarantee on the 5th year

These guarantees do not include delivery costs from the 3rd year.

Slatted mechanism - 5-year warranty

Our mechanics benefit from a 5-year warranty which takes into account
the degradation of the product over time, which is why it is degressive
and is established as follows:

• 100% guarantee for the first 2 years
  
• 70% guarantee for the 3rd year
  
• 50% guarantee on the 4th year
  
• 20% guarantee on the 5th year

These guarantees do not include delivery costs from the 3rd year

Metal mechanics - 2-year warranty

Our metal mechanics benefit from a 2-year warranty

Structure - 2-year warranty

Our structures benefit from a 2-year guarantee

Under the commercial warranty, Convertible Center undertakes to exchange or repair only the defective element or part.

Warranty Exclusion:

The implementation of the warranty assumes that the after-sales service has recognized that the part is defective due to a hidden defect.

Interventions and replacements of spare parts carried out by Convertible Center under the warranty do not extend its duration.

The said commercial guarantee is excluded in the following cases:

Deterioration and damage that are not attributable to Convertible Center, such as: Incorrect assembly/assembly, abnormal use (misuse or handling), repeated disassembly and reassembly. Use of the product in conditions other than those for which they were designed.

Damage or accidents resulting from impact, fall, negligence, lack of supervision or maintenance, damage due to corrosion.

Fabric problems in the event of: Accident, tearing due to abnormal use (misuse, intensive use, professional use, cigarette burns, scratches and damage caused by pets).

The commercial warranty does not apply to discoloration or color changes due to normal weather conditions.

Article 9 - After-sales service:

In case of damaged or spoiled product, you will need to contact our after-sales service using this Contact form or by email at sav@convertiblecenter.fr

If the legal warranty has expired, you must contact our after-sales service via this Contact form or by email at sav@convertiblecenter.fr to obtain a quote.

Article 10 - Personal information and protection of personal data:

In accordance with the provisions of Law No. 78-17 of 6 January 1978, as amended, relating to information technology, files and freedoms with regard to the automated processing of personal data, as well as Regulation (EU) No. 2016/679 of 27 April 2016.

We use your personal data to provide you with a good relationship in compliance with the Data Protection Act.

- E-Mail: We only send you information with your permission. If you have given us your consent, you may receive messages by e-mail, so that you can be kept informed of our news, our offers, promotions, competitions and to let you discover our new collections.

- Civility: To direct you to the correct category on our website and offer you promotional offers tailored to you for a personalized customer experience.

In order to provide you with a good customer experience, we require several optional data to provide you with optimal comfort during your purchases.

- Telephone number: To allow us to contact you in case of a problem with your order. To allow our delivery services to make an appointment, so that you can choose your delivery day and time, for delivery drivers to contact you before arriving at your home or if they cannot find your address.

- Your date of birth (optional data): To detect fraud, protect you and us against it, but above all to wish you a happy birthday.

Article 11 - Mediations:

In accordance with Article L.612-1 of the Consumer Code, the consumer, subject to Article L.612.2 of the Consumer Code, has the option of submitting a request for amicable resolution by means of mediation, within a period of less than one year from the date of his written complaint to the professional.

The company EDIM has designated, by membership registered under number 80372/MJ/2303, SAS Médiation Solution as a consumer mediation entity.

To contact the mediator, the consumer must formulate his request:

- Either in writing to:

Sas Mediation Solution, 222 chemin de la bergerie, 01800 Saint Jean de Niost

Tel. 04 82 53 93 06

- Either by email to: contact@sasmediationsolution-conso.fr

- Either by completing the online form entitled “Contact the mediator” on the website https://www.sasmediationsolution-conso.fr

Whatever the means of referral used, the request must imperatively contain:

- The applicant's postal, telephone and electronic contact details,

- The name and address and registration number with Sas Médiation Solution of the professional concerned,

- A brief statement of the facts. The consumer will specify to the mediator what he expects from this mediation and why,

- Copy of the prior complaint,

- All documents allowing the instruction of the request (purchase order, invoice, proof of payment, etc.)

Article 12 – Intellectual property

All texts, comments, works, illustrations and images reproduced on the convertiblecenter.fr site are reserved under copyright and intellectual property law throughout the world.

As such and in accordance with the provisions of the Intellectual Property Code, only use for private purposes is authorized, subject to different or even more restrictive provisions of the Intellectual Property Code.

Any total or partial reproduction of the website published by convertiblecenter.fr is strictly prohibited.

Article 13 – Intellectual property

CONVERTIBLE CENTER is registered in the National Register of Furniture Marketers under number FR030699_105JEO. This number guarantees that CONVERTIBLE CENTER, by adhering to Éco-mobilier, is in compliance with the regulatory obligations incumbent upon it pursuant to Article L541–10–6 of the Environmental Code.